All orders ship from our warehouse at 7601 Boulevard 26, OFC 10, North Richland Hills, TX 76180. We ship within the United States only.

FREE SHIPPING

Shipping is free on every order inside the United States. Orders ship by USPS or UPS, and the carrier is chosen by us based on the size and weight of the package.

PROCESSING & DELIVERY TIMES

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once shipped, orders typically arrive within 3 to 8 business days. Transit times are estimates provided by the carrier and are not guaranteed. You will receive an email with a tracking number when your order ships; please allow 48 hours for tracking information to become available.

LOST/MISSING PACKAGES

BigDealsBay is not liable if an incorrect address is entered during the checkout process. Please make sure that your shipping address is correct before placing your order. If we have made an error, we will take full responsibility for the original order at no charge to you.

QUESTIONS

If you haven't received your order within 15 days of receiving your shipping confirmation email, please contact us at support@bigdealsbay.com with your name and order number, and we will look into it for you.

CONTACT

PrimeZen LLC
7601 Boulevard 26, OFC 10
North Richland Hills, TX 76180, United States
Email: support@bigdealsbay.com
Phone: (323) 325-2121, Monday to Friday, 9am to 5pm Central