FAQ

How much does shipping cost?

Shipping is free on every order inside the United States. Orders ship by USPS or UPS from our warehouse in North Richland Hills, Texas.

How long does delivery take?

Orders are processed within 1 to 3 business days and typically arrive within 3 to 8 business days after shipping. You will receive a tracking number by email when your order ships.

Can I return an item?

Yes. You have 30 days after delivery to request a return. Email support@bigdealsbay.com or call (323) 325-2121 with your order number and we will send you a return label and instructions. See our Returns and Refunds page for full details.

How do I contact you?

Email support@bigdealsbay.com or call (323) 325-2121, Monday to Friday, 9am to 5pm Central. Our mailing address is PrimeZen LLC, 7601 Boulevard 26, OFC 10, North Richland Hills, TX 76180.