Returns & Refunds

RETURN WINDOW

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

CONDITION REQUIRED

To be eligible for a return, your item(s) must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Items that have been used, or returned without their original packaging, cannot be accepted.

HOW TO START A RETURN

Email support@bigdealsbay.com or call (323) 325-2121 with your order number and the item(s) you wish to return. We will send you a return shipping label and instructions. Once the returned item(s) arrive at our warehouse, we will inspect them and issue a refund. Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right for you.

NON-RETURNABLE ITEMS

Perishable goods (such as food, flowers or plants), custom or personalized items, personal care goods, batteries, hazardous materials, flammable liquids or gases, gift cards, and Clearance or Sale items cannot be returned. Please contact us if you have questions about a specific item.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be automatically refunded to your original payment method. Please allow additional time for your bank or card issuer to post the credit.

CONTACT

PrimeZen LLC
7601 Boulevard 26, OFC 10
North Richland Hills, TX 76180, United States
Email: support@bigdealsbay.com
Phone: (323) 325-2121, Monday to Friday, 9am to 5pm Central